GROUPON CUSTOMERS: Due to the hygienic nature of this product, all sales are final unless defective and unused/unopened.
You are responsible for returning your product to TAO Electronics. First you must request an RMA by emailing your request to firstname.lastname@example.org. Once you have received your RMA, Pack up your product and return with all items, accessories, tools and instructions along with your RMA to the address below:
329 W. 18th St. Suite 603
Chicago, IL 60616
Your product must not contain any types of federally illegal substances – you must wipe down the chambers with a damp cloth and remove any material inside. Finally, you must ship your product with an RMA number.
TAO Electronics reserves the right to not process any returns if the conditions of this Return Policy are not fully met.
Returns of any defective products are entitled to a replacement only during the warranty period and in accordance with the TAO Electronics Return Policy. Contact Support at 877-418-8273 to diagnose any issue you are having with your product and if your issue is covered by the warranty.
Damaged/D.O.A or Incorrect/Incomplete Orders
If you receive an order that was damaged, incorrect or incomplete, please contact us immediately.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied and exclusion from our return/exchange policy.
We accept returns of all unused/unopened products for 30 days following receipt of your order. Simply send the item(s) back to TAO Electronics for a full refund (less a 15% restocking fee and any shipping costs).